FAQ
What are the CHECK-IN AND the CHECK-OUT TIMES?
Renter agrees to follow the Check-In (4:00 pm) and Check-Out (10:00 am) Central Time. Please follow this schedule, as there will be someone in the condo before and after you and the cleaners require this time to clean the unit. We cannot make exceptions to this policy. All late departures will be charged a late check-out fee equal to ½ day rental.
HOW MUCH IS THE CLEANING FEE?
In addition to the rental fee, we have a one time cleaning fee of $240. If additional cleaning is required upon your departure, such as a sink full of dirty dishes, soiled upholstery or carpet stains, sand inside the unit and washing machine or key loss, appropriate charges will be deducted from your security deposit. We have tried very hard to make “Our Beach House” comfortable, clean and casual to help make your stay with us most enjoyable. We have provided you with a nice clean unit with high-quality furnishings and we expect that you take care of the unit so that the next guest can experience a nice and enjoyable time at the beach just like you did. If you leave the unit as you found it when you arrived, then there is nothing for you to worry about, but we do have some strict policies about taking care of our unit and there are associated fees that we will charge you if do not follow the outlined polices in the Condo Rental Agreement.
HOW MUCH IS THE DEPOSIT?
Security Deposit is $300. Your reservation must be paid in full no later than 60 days prior to your arrival date. A credit card number is required at the time of booking to hold the unit. Your credit card will not be charged provided that real and personal property are present and in the same condition as when you arrived and all terms of this agreement are met. Upon our house keepers satisfactory review of unit’s inventory, carpet and furnishings condition and all pool bands returned, there will be no charge unless noted damage, breakage or excess cleaning attributed to wear and tear in excess of normal use or smoking in unit. You are responsible for any damage to the unit and its contents. Please read cancellation clause carefully found in the Condo Rental Agreement.
WHAT IS YOUR CANCELLATION POLICY?
Cancellations made more that 60 days prior to the arrival date will be entitled to a full refund of the deposit. All cancellations made within 60 days or less of the arrival date will forfeit the entire deposit. Any other refunds after the date that the final balance is due or date final payment is received must be emergencies and approved by the owner in writing. A credit may be given towards your next stay with us on some occasions. We must talk on the phone or in person before your stay or before a date which we inform you of, so as to confirm your reservation, and get information (phone #, ages, # in party, single family, no smoking, no pets and max. of 6 people or less) from you, or your stay will be cancelled and your money refunded. We encourage all renters to purchase traveler insurance. Renter agrees to contact us immediately if you have problems with anything in the condo, or the condo or Renter incurs damage or loss of item(s) during your stay. Please contact the resort management and us immediately if there is an emergency. The resort may charge you for any services that they perform.
WHAT HAPPENS IF THERE IS A HURRICANE?
The “Official Hurricane Season” runs for the six months from June 1st through November 30th each year. Historically, the majority of the hurricanes in the months of August and September, but hurricanes can form at any time of the year. As a visitor to a coastal community, you need to be aware of the possibility of hurricanes and how they may affect your travel plans. So, if a hurricane does threaten us, here is what you need to know about your reservation.
First and foremost, if a Mandatory Evacuation is ordered by Emergency Management Agencies (FEMA, GEMA, CEMA), you must vacate the property you are renting and leave the area for safer grounds as directed by local officials. Staying in the condo is not an option.
The key event relating to weather upon which all reservation policies are affected is when Emergency Management Officials (FEMA, GEMA, CEMA) order a Mandatory Evacuation. Until a Mandatory Evacuation is ordered, all reservation policies as stated on your Rental Agreement remain in effect. No rate adjustments or refunds in part or in full will be issued due to inclement weather or for “Severe Weather Alerts”, “Tropical Storm Watches or Warnings”, or a “Voluntary Evacuation”.
If a Mandatory Evacuation is ordered, and not lifted, prior to your initial occupancy date, the owner will allow reservations and dates coinciding with the dates of the Mandatory Evacuation to be cancelled and will refund all funds collected. Or, you may reschedule your reservation for different dates without penalty or shorten an existing the reservation at a prorated charge.
If a Mandatory Evacuation is ordered following occupancy, the owner will refund that portion of the Rental Price for the period that the unit could not be occupied. If, when the Mandatory Evacuation is lifted, there are three (3) or more days remaining on your reservation and public services in our area are operating normally such that your stay would not be otherwise disrupted, the balance of your reservation agreement will remain in full effect. The owner will refund the portion of Rental Price for the days you were required to evacuate the area. This policy is consistent with insurance industry Trip Interruption and Cancellation Coverage.
If, as a result of a hurricane, the property you have reserved is no longer in satisfactory rental condition or if the general condition of our area is such that your stay would be adversely affected, we will allow you to reschedule your reservation without penalty or cancel your reservation with a full refund of all funds collected. We understand that some people do not want to take the risk of proceeding with their plans when there is even the possibility of a hurricane impacting our area, therefore, if the National Weather Service/NOAA predicts that our area is in the possibility of a hurricane and you wish to cancel your reservation we will allow you to either:
Reschedule you reservation within one (1) year of your cancellation with no penalty.
Cancel your reservation in accordance with the terms of the Condo Rental Agreement.
WHAT ARE THE HOUSE RULES?
House rules are provided to you at the time the door code is issued to you. You can view a copy of the House Rules by clicking the link.
IS SMOKING OR PETS ALLOWED?
Smoking is not allowed inside the unit, on balconies, hallways or near the doors. Pets are NOT allowed at the Resort or inside the unit under any circumstances. If any evidence of a pet(s) is found in the unit or on the premises, you will be asked to vacate immediately with no refund of rent or damage deposit. Renter agrees to not bring any pets into our condo or into the resort.